Supporting and Troubleshooting Windows 11 kursus

Lær at supportere og fejlfinde Windows 11 klienter og andre enheder i et Windows Server Active Directory domain environment. Herunder at forstå centrale Windows 11 features, hvordan de implementeres i Active Directory samt, hvordan man fejlsøger dem.

Beskrivelse

Kurset gør dig i stand til at understøtte og fejlfinde Windows 11 enheder i et on-premises Windows Server Active Directory-miljø.

Du lærer at installere, konfigurere og vedligeholde Windows 11, administrere enheder og drivere samt håndtere netværks- og sikkerhedsindstillinger.

Kurset dækker også avanceret fejlfinding af operativsystemet, fjernsupport og gendannelsesmetoder, så du kan sikre stabil drift og effektiv support i din organisation.

Du bliver dermed i stand til at supportere og fejlsøge på enheder, applikationer, netværk og hardware relateret til Windows 11 klienter. Du vil f.eks. kunne løse tekniske problemer ifm. Windows 11 installation og -migration, startup issues, aktivering, ydelser, profiler, indstillinger, synkronisering af enheder, autentifikation, sikkerhed, recovery samt adgang til netværk, applikationer, data og printere.

Kurset er ideelt for IT-supportere, Desktop Support Technicians og administratorer, der gerne vil styrke sine kompetencer inden for supportering og fejlfinding af Windows 11 enheder.

Modul 1

Introducing Windows 11

This module describes the new Windows 11 operating system features and devices, with a particular focus on what’s changed since Windows 10. The module also describes the process of developing and applying a Windows 11 troubleshooting methodology.

Lessons

Overview of Windows 11

New features in Windows 11

Highlight significant changes from Windows 10

Brief overview of UI changes

Includes overview of system architecture, including both Linux and Android subsystems

Troubleshooting installation and deployment

Overview of required hardware, identifying differences from Windows 10

Describe common reasons why devices cannot upgrade to Windows 11

Recommendations for typical troubleshooting procedures

Introduction to troubleshooting tools

Task Manager

Resource Monitor

Performance Monitor

Review of revised Settings app

Lab 1: Using Windows 11 Troubleshooting Tools

Use Windows 11 troubleshooting tools

Modul 2

Administering Windows 11 Remotely

This module describes how to use the various remote administration tools in Windows 11 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.

Lessons

Overview of administration tools

Using Remote Desktop

Using Quick Assist

Using Windows Admin Center

Introduction to Windows PowerShell

Remoting with Windows PowerShell

Enabling PowerShell Remoting

Trusted hosts

Introduction to provisioning

Lab 1: Administering Windows 11 remotely

Implement Remote Desktop

Manage remote computers using Windows PowerShell

Modul 3

Troubleshooting startup and performing system recovery

This module describes potential problems that can cause startup issues in Windows 11. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD). It also describes how to resolve issues related to operating system services and how to recover a computer.

Lessons

Overview of the Windows 11 Recovery Environment

Configuring the Registry

Troubleshooting startup settings

Recovering BitLocker-protected drives

Troubleshooting OS service Issues

Recovering a computer

Lab 1: Troubleshooting startup and performing system recovery

Explore Windows RE

Resolve a startup issue

Configure and recover BitLocker

Recover a computer after failure

Modul 4

Troubleshooting devices and device drivers

This module explores how to troubleshoot issues related to hardware devices and device drivers.

Lessons

Overview of hardware troubleshooting

Group Policy settings than can control/inhibit hardware installation

Troubleshooting device driver failures

Lab 1: Troubleshooting devices and device drivers

Troubleshoot missing drivers

Resolve a hardware issue

Modul 5

Configuring and troubleshooting network connectivity

This module describes how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution. This module also provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.

Lessons

Identifying incorrectly configured network and TCP/IP settings

Overview of IPv4 subnet addressing to help identify incorrectly configured devices

Determining Network Settings

Troubleshooting network connectivity

Troubleshooting name resolution

Overview of remote access

Troubleshooting issues with VPN connectivity

Lab 1: Configuring and troubleshooting network connectivity

Troubleshoot a network connectivity issue

Troubleshoot name resolution

Troubleshoot remote access

Modul 6

Troubleshooting Group Policy

This module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.

Lessons

Overview of Group Policy

Resolving client-configuration failures and GPO application issues

Lab 1: Troubleshooting Group Policy

Troubleshoot the application of GPOs on client devices

Modul 7

Configuring and Troubleshooting Security Settings

This module describes various security settings in Windows 11, including Credential Guard, Exploit Guard, and Application Guard. Windows Hello authentication is also covered, in addition to common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also explains ways to secure the startup environment, including Secure Boot and related technologies.

Lessons

Secure Boot, Trusted Boot, Measured Boot

UEFI settings

TPM requirements

Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security

Implementing Credential Guard, Exploit Guard, and Application Guard

Configuring Windows Hello

Troubleshooting sign-in issues

Lab 1: Configuring and Troubleshooting Security Settings

Resolve a sign-in issue

Modul 8

Configuring and Troubleshooting User State

This module provides guidance on configuring and troubleshooting user state synchronization in an on-premises network. This includes managing roaming profiles, UE-V, and folder redirection.

Lessons

Troubleshooting the application of user settings

Configuring and troubleshooting UE-V

Configuring and troubleshooting Folder Redirection

Lab 1: Configuring and Troubleshooting User State

Configure UE/V

Configure Folder Redirection

Troubleshoot Folder Redirection

Modul 9

Configuring and Troubleshooting Resource Access

This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file recovery in Windows 11.

Lessons

Troubleshooting file permissions issues

Troubleshooting issues with printers

Performing File Recovery in Windows 11

Lab 1: Configuring and Troubleshooting Resource Access

Resolve a file access issue

Troubleshoot printing

Recover files

Modul 10

Troubleshooting applications

This module explains how to troubleshoot common desktop application operations issues. It also describes the Universal Windows apps and the Microsoft Store. The module also explains how to resolve issues related to Application Control and AppLocker policies. Finally, the module covers how to enable and configure Kiosk mode.

Lessons

Troubleshooting desktop apps

Managing Universal Windows apps

Overview of Application Control

Troubleshooting AppLocker Policy application

Troubleshooting application compatibility Issues

Configuring Kiosk mode

Lab 1: Troubleshooting applications

Troubleshoot AppLocker

Provision a kiosk device

Modul 11

Maintaining Windows 11

This module describes how to identify performance issues in Windows 11. It also explains how to manage and troubleshoot Windows updates.

Lessons

Monitoring and troubleshooting Computer Performance

Overview of Windows Update

Configuring Windows Update for Business

Troubleshooting Windows updates

Lab 1: Maintaining Windows 11

Review computer performance

Configure Windows Update